Shipping options – Registered vs. Standard Mail

Our default shipping option is registered mail! This means that all orders will be sent by registered unless requested by you. Therefore, if you do not want your order sent out by registered mail, please let us know by email that you would like ”STANDARD MAIL” instead. Don’t forget to mention your order number as well. This number will be given once you’ve completed checkout (checkout page).

Important! It should be noted that all mail sent by standard post will be at your own risk because Mr. Nice cannot be responsible for lost packages through postal services. Registered mail can be tracked online! Mail sent by standard post will not be replaced.

Tracking code

Once your payment has been processed and all checks out, your order will be sent out (default is registered) and the tracking code will be emailed to you.

Shipping costs

• Shipping fee for European orders: € 18.50, –
• Shipping fee for outside-Europe orders: € 35 –

It should be noted that orders may consist of MAXIMUM 12 auctions and/or full-priced items you’d like combined, however, if the weight exceeds the limit of 100g, you will be notified and will need to pay an extra amount to cover the shipping cost. Therefore, we highly recommend you smartly bundle multiple products into a single order through your cart, to keep the cost down and ensure it arrives safely.

Refunds

We are not permitted to issue refunds. For any complaint of product or issue with the product either contact helpdesk@mrnice.nl or sales@mrnice.nl (to find solutions to your complaint) or Shantibaba at info@mrnice.nl (for problems regarding aspects of growing or general tips)

SHIPPING POLICY

Once your order has been shipped and you have received a shipment confirmation notification from us, responsibility for the package transfers to the customer. This includes, but is not limited to:

• Lost or delayed shipments
• Seizures or inspections by customs authorities
• Failure to provide valid identification when required (particularly within the EU)
• Incorrect shipping details provided by the customer
• Any other circumstances resulting in non-delivery after dispatch

Support & Resolution
While our ability to intervene in shipping-related issues is limited once the order has been dispatched, we may, at our sole discretion, review cases individually and determine if any resolution can be offered.

We strongly recommend ensuring all shipping details are accurate and that you are available to receive your order when required.